Delivery

Delivery
How much will my delivery cost?
Many of our items are sold at a shipping cost of £30+VAT unless stated otherwise.

How long will my delivery take?
This depends on the item(s) you order and the quantities of items you order, some items on the website have the estimated delivery time displayed or a deliver tab with delivery information. Most items are delivered within 3-5 working days.

Is it a two-man delivery?
Most items are delivered on a 3rd Party transport and are a single man delivery. If you are ordering large items such as shower enclosures, shower wall panels, baths etc please ensure there is an able bodied person on site to help deliver the items.

How are my items delivered?
Many items we hold in stock are delivered with fedEX or Royal Mail and are on a next day or First-Class service, these items are smaller none fragile items. Other larger and fragile items are delivered either by specialist courier or by the manufacturer them selves to ensure that the items reach you in perfect condition and ASAP.

Grant Westfield items, including MultiPanel are delivered by the manufacturer. Items can take between 3-7 working days to be delivered (stock depending).

Wetwall is delivered by the manufacturer. Items can take between 2-7 working days to be delivered (stock depending)

Showerwall is delivered by a specialist courier. Items can take between 2-7 working days to be delivered (stock depending)

Nuance is delivered by a specialist courier. Items can take between 2-7 working days to be delivered (stock depending)

Further Information
Many items can take between 3-7 working days to arrive but this can vary or be longer. On larger orders we try to have all the items arrive at the same date however this is not always possible.

Please see our Terms and Conditions for more information

UK customers only. Postage to Mainland UK customers only. All other UK customers please contact us before checkout.

Returns
If you have any problems with any of our items please contact us as soon as possible and we will organize a replacement product, if required, and collection of the item.

All postage costs are for Mainland UK only.

IMPORTANT GUIDELINES

All goods should be checked for damages upon receipt, and notification of any damages should be received within 24 hours.

Delivery dates given are APPROXIMATE and subject to alteration upon product availability.

Tradesman should NOT be booked until goods are received and checked.

Multipanel Online DO NOT and WILL NOT accept liability for any 3rd party costs incurred as a result of any delays in despatch or incorrect fitments of ordered items (please check measurements).

Delivery will be made to the nearest hard road point.

Carrier staff will be as helpful as possible but they will need assistance with heavy loads and we regret that they are NOT insured to carry goods upstairs.

All deliveries are made by 3rd party carriers.

Carrier staff are carrier staff only, they will be as help full as possible but work to a strict timeline and should not be held up while delivering any items. If items can’t be delivered due to persons not being available to sign for delivery any additional delivery charges will be chargeable to the customer.
The risk of the good passes to the customer from the time of delivery to the customer or any carrier or agent acting on their behalf.